Al Hakim Foods — Harry Delight Chocolate
At Al Hakim Foods, your satisfaction means everything to us. If you are not completely happy with your Harry Delight purchase, please contact us within the timeframes below and we will resolve the issue fairly and promptly.
Every Harry Delight bar is handcrafted with premium Halal ingredients and quality-checked before dispatch. We take great pride in delivering the finest chocolate to our customers across Pakistan.
In the rare event that you receive a product that does not meet our quality standards, we are committed to making it right.
For hygiene and food safety reasons, the following cannot be returned:
To initiate a return, please follow these simple steps:
Call or WhatsApp us at 03157551685 or email info@harrydelight.com within 48 hours of receiving your order.
Send clear photos of the damaged, incorrect, or defective product along with your order details.
Our team will review your request within 24 hours and confirm whether the return is approved.
If approved, we will guide you on how to return the product. Return shipping costs are covered by us for eligible cases.
Once received and verified, your refund will be processed or a replacement dispatched within 3 to 5 business days.
Approved refunds will be processed using your original payment method:
We may also offer a replacement product in lieu of a refund, at our discretion and with your agreement.
If your order arrives damaged or you received the wrong product, please do not discard it. Take photos immediately upon opening and contact us within 48 hours. We will arrange a full replacement or refund at no extra cost.
Always photograph the package and product before discarding anything — this helps us process your claim faster and more accurately.
For wholesale and bulk orders, return and refund terms are agreed upon at the time of placing the order. Please contact us before placing a wholesale order to discuss our terms.
For any return or refund queries, our team is here to help:
Need to raise a return or refund request? Contact us now.