Privacy Policy

Privacy Policy

Al Hakim Foods — Harry Delight Chocolate

This Privacy Policy explains how Al Hakim Foods ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or place an order. By using our website, you agree to this policy.

Information We Collect

When you place an order or contact us, we may collect the following information:

• ›Your full name and contact details (phone number, WhatsApp, email)
• ›Delivery address for order processing
• ›Order details including product preferences and quantities
• ›Payment information (processed securely — we do not store card details)
• ›Communications you send us via email, WhatsApp, or our contact form

How We Use Your Information

We use your information only for legitimate business purposes:

• ›Processing and delivering your orders
• ›Responding to your enquiries and customer service requests
• ›Sending order confirmations and delivery updates
• ›Improving our products and services
• ›Sending promotional messages only with your consent

We will never sell or share your personal data with third parties for marketing purposes without your explicit consent.

Information Sharing

We do not sell, trade, or rent your personal information to any third party. We may only share your information with:

• ›Delivery partners for order fulfilment (name and address only)
• ›Payment processors for secure transaction handling
• ›Legal authorities if required by Pakistani law

Data Security

We take your data security seriously. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

All sensitive data is handled securely and access is restricted to authorised personnel only.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can choose to disable cookies in your browser settings at any time. However, this may affect some features of our website.

Your Rights

You have the right to:

• ›Request access to the personal information we hold about you
• ›Request correction of inaccurate information
• ›Request deletion of your personal data
• ›Opt out of marketing communications at any time
• ›Lodge a complaint if you believe your privacy rights have been violated

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• ›Email: info@harrydelight.com
• ›Phone / WhatsApp: 03157551685
• ›Address: Near Tanki Chowk, Chak 5/4-L, Okara, Punjab, Pakistan

We will respond to your request within 5 business days.

Questions about your privacy? We are here to help.